Updating a SLA Management service deadline

This procedure describes how to update a SLA Management service deadline from the Service Monitor.

To update a SLA Management service deadline:

1. From Monitoring domain select Service Monitor.

   The Service Monitor appears.

2. Select a SLA Management service.

   The service that you select has a icon in the SLA column.

3. Click Update Deadline.

   The Update Service Deadline dialog box appears.

4. In the New Deadline field, type a time and click .

   Take note, when you set the deadline to a number that is larger than the New Day Time, the deadline is for the same day. Any number that is smaller or equal to the New Day Time, the deadline is for the next day.

   If you want to set the deadline to the current New Day Time, set the date to one day before the requested date, or the time to one minute later. For more information on how to find the New Day Time for a specific Control-M/Server, see Viewing Control-M/Server New Day Time.

5. Click OK.

   The SLA Management service deadline is updated.