Toggling conditions

If the word TOGGLED is displayed in the GCS_LOG file in relation to the global condition is question, it means that the issue has arisen as a result of toggling behavior, which in turn might indicate that there is a problem.

Contact BMC Customer Support with this information.

Incorrectly defined conditions

• Check to see if the condition was received from the source, but not sent to the target.
• Check to see if the expected condition is absent completely from the file.

Heavy condition distribution activity

If there is an unusual flow of messages in the GCS_LOG file; for example, a non-systematic flow with large numbers of timestamps that are very close together in chronology, or a large number of messages with the word REJECTED included, or evidence that the same conditions were sent over and over again.

This might indicate that specific conditions are affected, or that all conditions are affected.

Communication problems between the Global Conditions Server and the Gateway

If conditions do not appear (as either Received or Sent) in the GCS_LOG file (no lines for the conditions are showing up in the file), or lines of conditions repeat themselves without a successful report, or no line contains the word CONFIRMED.

Problematic conditions clean-up policy

This typically happens near the time when the New Day is scheduled to start, and is indicated by a sequence of large numbers of conditions (possibly with old dates assigned to them).